Returns & Exchanges Policy
Handcrafted with care, and handled with care.
At Karève, every set is handcrafted with care and prepared according to your selected design, shape and size. Because many of our products are made specifically for each customer, we ask that you carefully review your order and measurements before completing your purchase.
This policy applies to purchases made through karevenails.com and is subject to applicable UAE consumer-protection laws.
1. Custom & made-to-order products
Karève press-on nails are handcrafted and may be prepared according to the customer's selected:
- Design
- Nail shape
- Length
- Size
- Custom measurements
- Custom colours or other requested modifications
Where an order has been made specifically according to the customer's requested specifications, we generally cannot accept a return or exchange simply because the customer has changed their mind or provided incorrect sizing information, subject always to the customer's rights under applicable UAE law.
Before ordering, customers are encouraged to use our Find Your Perfect Fit guide or contact Karève for assistance.
2. Incorrect customer measurements or sizing
Customers are responsible for providing accurate nail measurements when selecting a custom size.
If a customer selects an incorrect standard size or provides incorrect measurements, Karève is not responsible for the resulting fit, provided that the nails supplied correspond to the size or measurements ordered.
3. Damaged, defective or incorrect items
We want every Karève order to arrive exactly as ordered. If your order arrives:
- Damaged
- Defective
- Incomplete
- Different from the product ordered
- Not in accordance with the agreed specifications or description
please contact us as soon as reasonably possible after receiving your order.
Under UAE law, consumers have rights concerning goods purchased through modern technological means where the goods are defective, incomplete, damaged, contrary to the description, or otherwise fall within the statutory return or exchange circumstances.
Please contact us by email at sales@karevenails.com or on WhatsApp, and include:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging, where relevant
- A description of the issue
We may request additional information or photographs to assess the issue.
4. Resolution of defective or incorrect orders
Where an issue is confirmed to be attributable to Karève, we will provide the appropriate remedy in accordance with applicable UAE law, which may include:
- Replacement of the affected product
- Repair where appropriate
- Refund of the applicable purchase price
- Another legally applicable remedy
UAE consumer-protection legislation places obligations on suppliers regarding defective or malfunctioning goods, including repair, replacement or refund as applicable.
Where a return or replacement is required because the issue is attributable to Karève, Karève will handle the applicable return or replacement arrangements in accordance with the law.
5. Worn or used nails
For hygiene and product-condition reasons, customers should not return or send back nails that have been worn or applied unless Karève specifically requests the product to be returned as part of an approved complaint or statutory remedy.
The UAE's online-commerce legislation provides that the right to return and obtain a refund can be affected where goods have been used, except where the use was necessary to verify the absence of a defect.
6. Change of mind
Because Karève products are handcrafted and may be made specifically according to the customer's selected specifications, change-of-mind returns or exchanges are generally not accepted for customised or made-to-order sets, subject to any rights that cannot legally be excluded under UAE law.
This includes situations where a customer:
- Changes their mind about the design
- No longer wants the product
- Chooses the wrong size
- Provides incorrect measurements
- Changes their preferred shape after the order has been made
7. Order changes & cancellations
If you need to make a change to your order, please contact Karève as soon as possible at sales@karevenails.com. We will try to accommodate changes where production has not yet started.
Once a customised or made-to-order set has entered production, changes or cancellations may not be possible.
8. Refunds
Where a refund is approved, the refund will be processed using the applicable payment method and in accordance with the applicable UAE laws and the circumstances of the approved return.
The timing for the funds to appear in the customer's account may depend on the payment provider or bank.
9. Customer responsibility
Customers are responsible for checking their selected nail shape, length, size, measurements, design, colour and customisation selections, and delivery information before submitting their order.
Karève is not responsible for errors in information supplied by the customer, except where otherwise required by applicable law.
10. Our commitment
Karève is committed to providing handcrafted products that match the description, specifications and order agreed with the customer.
Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or limit any consumer right or remedy that cannot legally be excluded or limited under the applicable laws of the United Arab Emirates.