Shipping Policy

Karève creates handcrafted nail pieces for a community of nail enthusiasts around the world, and we take the same care in getting your order to you as we do in making it.

This policy explains how our shipping process works, from the moment you check out to the moment your package arrives.

Order processing

Once your payment is confirmed, your order enters our production and packing queue. In the UAE, standard sets are made, packed and delivered within 2 to 3 days. Because each set is handmade to order, a more intricate or fully customised design can take longer; if that is the case, Karève will tell you directly before starting your set.

Orders are dispatched Monday to Friday, excluding UAE public holidays. Orders placed after 3pm UAE time are treated as being received the following business day, so their processing window begins then.

Shipping rates & delivery estimates

Exact shipping costs and estimated delivery windows for your location are calculated and displayed at checkout, based on your delivery address and the shipping method you choose. These estimates come from our shipping partners and reflect typical transit times. They are not a guaranteed delivery date, and occasional delays outside anyone's control (customs processing, weather, regional courier volume) can push things a little later than expected.

International orders: duties, taxes & customs

For orders shipped outside the UAE, your parcel may be subject to import duties, taxes or customs clearance fees once it reaches your country. These charges are set by your local customs authority and are entirely outside our control, which means we are unable to predict or quote them in advance.

Any such fees are the responsibility of the customer. We would encourage you to check your country's customs policies before ordering if you would like to understand what to expect, as unpaid duties can sometimes result in a delayed or returned parcel.

Tracking your order

You will receive a tracking link by email as soon as your order ships. Tracking systems do not always update in real time, so it is normal for a status to sit unchanged for a day or two, particularly once a parcel has left the UAE and is moving through international networks.

Once your parcel has left our hands

We package every order carefully and hand it to our shipping partner in good condition. From that point the parcel is in the courier's care, and any delays that happen in transit are managed by them rather than by us. That said, we do not disappear once your order ships. If something goes wrong, we are still here to help you chase it down.

Lost or stolen parcels

If a package goes missing after it has been marked as delivered, or simply seems to have vanished in transit, we understand how unsettling that is when you have been looking forward to your order. While the physical handling of the parcel is outside our control at that stage, we will not leave you to sort it out alone. We will work with you and the courier to investigate and find the best possible resolution.

Incorrect or incomplete addresses

Please double-check your shipping address before completing your order. If a parcel is delayed, returned or lost because of an incorrect or incomplete address supplied at checkout, we are happy to help you liaise with the courier, but we cannot take responsibility for the extra shipping costs this may involve.

Questions about your order

If anything about your shipment does not look right, or you just want an update, reach out and we will be glad to help.